Privacy Policy

Who is responsible

Somaform Hardware Ltd., 26 St Mary's Place, Newcastle upon Tyne, NE1 7PG, United Kingdom. Direct privacy questions to [email protected].

Legal framework

We process personal records under UK GDPR and the Data Protection Act 2018 along with current statutes in United Kingdom. If statutory rules clash with this statement, the statute controls.

What we collect

When you buy parts, we take delivery information: recipient name, physical address, email, phone number, and listed components. We do not store card credentials on this server. When you open pages, system logs track IP addresses, browser strings, and viewed items through site cookies.

• Customer contact and shipping details including legal name, delivery postal address, email address, and telephone number.
• Transaction records, order invoices, delivery confirmations, and bank transfer reference identifiers.
• Technical telemetry and device diagnostics including IP address, operating system, and browser attributes gathered during website navigation.
• Customer service correspondence, RMA return notes, and communication logs.

Why we use it

• To pack shipments, route deliveries, and process returned metalwork.
• To respond to technical inquiries and transmit shipment tracking numbers.
• To protect server connections and log interface performance metrics.
• To email hardware updates, strictly with your signup, and every note includes an opt-out link.

Cookies and browser data

Our server places small text files on your device. Essential files keep the cart contents and checkout functional; these cannot be disabled. Analytical files show traffic counts across catalog pages. Commercial cookies only run if you check the agreement box. You can alter these permissions at any time through our footer panel or browser settings. The Cookie Policy contains the itemized index.

External service partners

Freight carriers receive recipient shipping labels. Payment processors receive transaction settlement records. Server hosts and metric services operate under data processing agreements. We do not sell client files.

Somaform Hardware Ltd. trades exclusively within the United Kingdom, where the CCPA and CPRA do not apply. In accordance with UK privacy statutes, customer personal data is never sold, rented, or traded to third-party data brokers.

Data retention schedules

Purchase records stay on file for the term set by tax law, after which we purge them. Customer account data remains active until account closure. Analytics logs remain on the server for 14 months.

Your rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, United Kingdom consumers possess statutory rights to access personal records, rectify errors, demand data deletion, restrict processing, and obtain secure portability of personal records.

Security

Somaform Hardware Ltd. neither processes, collects, nor stores debit or credit card details. Payment is executed strictly via Cash on Delivery or Direct Bank Transfer, making PCI-DSS card storage standards inapplicable to our operations.

Questions about this policy

Contact [email protected] or phone +44 191 457 9185 during Mon-Thu 07:30-16:45, Fri 07:30-15:00, break 12:30-13:30. We answer all questions within one business day.

Merchant

Somaform Hardware Ltd.

Registered address

26 St Mary's Place, Newcastle upon Tyne, NE1 7PG, United Kingdom

Email

[email protected]

Phone

+44 191 457 9185

Working hours

Mon-Thu 07:30-16:45, Fri 07:30-15:00, break 12:30-13:30

Registration

Company No. 13580358